FAQ

Frequently Asked Questions

How long does shipping take?

Standard delivery takes 3–5 business days from order confirmation. Orders placed before 2:00 PM are processed and shipped the same day. Orders placed on weekends or holidays will be processed on the next business day.

What is your return policy?

We offer a 7-day return policy from the date of delivery. Items must be unworn, unused, and in their original packaging with all tags attached. Contact us on WhatsApp at 0335-7557911 with your order ID to initiate a return.

How do I find my size?

Our footwear is true to size. If you're between sizes, we recommend ordering half a size up for a comfortable fit. If you need further help, message us on WhatsApp and we'll guide you.

Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) available nationwide. We also accept bank transfer, JazzCash, and Easypaisa for your convenience.

How can I track my order?

Once your order is shipped, you will receive a tracking number via WhatsApp. You can also reach out to us on WhatsApp and provide your phone number to receive a direct tracking link.

Are your products original?

Yes — 100% original. We specialize in premium quality footwear crafted with genuine leather and top-grade materials. Every pair goes through quality checks before shipping.

Can I exchange for a different size?

Absolutely! We offer free size exchanges within 7 days of delivery. Simply message us on WhatsApp with your order ID and the size you'd like to switch to, and we'll arrange the exchange.

Do you ship internationally?

Currently, we only ship within Pakistan. We are actively working on expanding to international shipping. Stay tuned by following us on Instagram or TikTok for updates!

How do I contact support?

You can reach our support team through any of the following:

We're available 10 AM – 8 PM daily and aim to respond as quickly as possible.